{"id":19,"date":"2026-09-24T22:43:08","date_gmt":"2026-09-24T22:43:08","guid":{"rendered":"https:\/\/adrianasalas.org\/tienda\/libro-de-reclamaciones\/"},"modified":"2026-09-24T22:43:08","modified_gmt":"2026-09-24T22:43:08","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/adrianasalas.org\/tienda\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"adri-form\">\r\n<p class=\"adri-note\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un Libro de Reclamaciones a tu disposici\u00f3n.<\/p>\r\n<p class=\"adri-note\"><b>Adriana Salas Zuazo<\/b> \u00b7 RUC 10736904816 \u00b7 Jr. F\u00e9lix Dibos 795, Magdalena del Mar, Lima \u00b7 Fecha: 08\/11\/2026<\/p>\r\n<form method=\"post\">\r\n<input type=\"hidden\" id=\"adri_lr_nonce\" name=\"adri_lr_nonce\" value=\"c2ea57742f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/tienda\/wp-json\/wp\/v2\/pages\/19\" \/><input type=\"hidden\" name=\"adri_lr\" value=\"1\">\r\n<div style=\"position:absolute;left:-9999px\"><input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/div>\r\n<fieldset><legend>1. Identificaci\u00f3n del consumidor<\/legend>\r\n<label>Nombre completo *<\/label><input type=\"text\" name=\"nombre\" required maxlength=\"120\" value=\"\">\r\n<div class=\"row\"><div><label>DNI \/ CE *<\/label><input type=\"text\" name=\"doc\" required maxlength=\"20\" value=\"\"><\/div>\r\n<div><label>Tel\u00e9fono<\/label><input type=\"tel\" name=\"telefono\" maxlength=\"20\" value=\"\"><\/div><\/div>\r\n<label>Correo electr\u00f3nico *<\/label><input type=\"email\" name=\"email\" required maxlength=\"120\" value=\"\">\r\n<label>Domicilio *<\/label><input type=\"text\" name=\"direccion\" required maxlength=\"200\" value=\"\">\r\n<label>Si eres menor de edad: nombre del padre, madre o apoderado<\/label><input type=\"text\" name=\"apoderado\" maxlength=\"120\" value=\"\">\r\n<\/fieldset>\r\n<fieldset><legend>2. Identificaci\u00f3n del bien contratado<\/legend>\r\n<div class=\"radios\"><label><input type=\"radio\" name=\"bien\" value=\"Producto\"  checked='checked'> Producto<\/label><label><input type=\"radio\" name=\"bien\" value=\"Servicio\" > Servicio<\/label><\/div>\r\n<div class=\"row\"><div><label>Monto reclamado (S\/)<\/label><input type=\"number\" step=\"0.01\" min=\"0\" name=\"monto\" value=\"\"><\/div>\r\n<div><label>N.\u00b0 de pedido (si lo tienes)<\/label><input type=\"text\" name=\"pedido\" maxlength=\"30\" value=\"\"><\/div><\/div>\r\n<label>Descripci\u00f3n del producto o servicio *<\/label><input type=\"text\" name=\"producto\" required maxlength=\"200\" value=\"\">\r\n<\/fieldset>\r\n<fieldset><legend>3. Detalle de la reclamaci\u00f3n<\/legend>\r\n<div class=\"radios\"><label><input type=\"radio\" name=\"tipo\" value=\"Reclamo\"  checked='checked'> Reclamo<\/label><label><input type=\"radio\" name=\"tipo\" value=\"Queja\" > Queja<\/label><\/div>\r\n<p class=\"adri-note\"><b>Reclamo:<\/b> disconformidad relacionada a los productos o servicios. <b>Queja:<\/b> disconformidad no relacionada a los productos o servicios, o malestar respecto a la atenci\u00f3n al p\u00fablico.<\/p>\r\n<label>Detalle *<\/label><textarea name=\"detalle\" rows=\"5\" required maxlength=\"3000\"><\/textarea>\r\n<label>Pedido del consumidor *<\/label><textarea name=\"solicitud\" rows=\"3\" required maxlength=\"1500\"><\/textarea>\r\n<\/fieldset>\r\n<label class=\"check\"><input type=\"checkbox\" name=\"acepto\" value=\"1\" required> Declaro que los datos consignados son verdaderos y acepto que se usen para atender mi reclamaci\u00f3n.<\/label>\r\n<p class=\"adri-note\">La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas h\u00e1biles.<\/p>\r\n<button type=\"submit\">Enviar hoja de reclamaci\u00f3n<\/button>\r\n<\/form><\/div>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":0,"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"wp:attachment":[{"href":"https:\/\/adrianasalas.org\/tienda\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}